Privacy Policy

Bermondsey Man and Van Privacy Policy

This Privacy Policy explains how Bermondsey Man and Van collects, uses, stores, and protects your personal data. It applies to all Bermondsey Man and Van customers and prospective customers in our service area, including anyone who contacts us to request a quote, make a booking, or otherwise use our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

Bermondsey Man and Van is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our man and van and related services in our operating area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details, such as your name, address for collection and delivery, billing address, and preferred method of contact.

Booking and service details, such as the date and time of your move or transport, collection and delivery locations, details of items to be moved, access details, parking information, and any special instructions you provide.

Communication records, such as the content of your messages to us, notes from calls, and any feedback or complaints you submit.

Payment and transaction data, such as information about the services you purchased, amounts paid, payment method used, and invoices issued. We do not store full payment card details; card payments are processed securely by third-party payment processors.

Technical and usage data, such as basic information about how you interact with our website or online quotation tools, including the date and time of visits and pages viewed. This may involve the use of cookies and similar technologies.

Any other information you choose to provide when you contact us or use our services, where relevant to carrying out your booking or handling your enquiry.

Lawful Basis for Processing

We only process your personal data where we have a valid lawful basis under data protection law. Depending on the specific processing activity, we may rely on one or more of the following bases:

Contract: We process data that is necessary to enter into or perform a contract with you, such as accepting and managing bookings, providing man and van services, communicating about your move, and handling payments and invoices.

Legal obligation: We process certain data to comply with legal and regulatory requirements, such as record keeping for tax, accounting, and insurance purposes, or responding to lawful requests from authorities where required.

Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, dealing with queries and complaints, ensuring security, preventing fraud, and maintaining appropriate business records.

Consent: In some cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions we provide.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our man and van services, including arranging and completing moves, collections, and deliveries in our service area.

To manage bookings and enquiries, including providing quotations, confirming details, updating you on the status of your booking, and handling any changes you request.

To process payments and manage accounts, including issuing invoices, recording payments, and dealing with refunds and disputes.

To communicate with you, including responding to your questions, feedback, and complaints, and sending you information that is relevant to your booking or our services.

To improve our services and operations, including monitoring service quality, reviewing customer feedback, and training staff.

To maintain security and prevent abuse, including verifying identity where appropriate, preventing fraud or misuse of our services, and protecting our rights and property.

To meet legal and regulatory requirements, including record keeping and cooperating with authorised requests from regulatory or law enforcement bodies where required by law.

Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law.

Booking and service-related data is typically kept for a period necessary to manage your booking, address any follow-up issues, and comply with our legal, tax, and accounting obligations. This may require retaining records for several years after your last interaction with us.

Communication records and complaint information may be kept for a period that allows us to monitor service quality, handle repeat enquiries, and defend our legal rights where necessary.

Where we rely on your consent for processing, and you withdraw that consent, we will stop the relevant processing. We may, however, keep a record of your request and limited information demonstrating that we have acted on it, in order to comply with our legal obligations.

When data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes described below:

Payment processors, who handle secure processing of card or online payments, fraud prevention, and related financial services.

IT and system providers, who supply and maintain our booking, communication, storage, and website systems, including hosting and data backup services.

Professional advisers, such as accountants, auditors, or legal advisers, who may need limited access to certain data for professional or regulatory purposes.

In some cases, we may need to share limited personal data with other third parties acting as independent controllers, for example insurers, regulatory authorities, or law enforcement agencies, where this is required by law or necessary to protect our rights or the rights of others.

We do not sell or rent your personal data to third parties. Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and processors who need it to perform their roles, using secure systems for storing and transmitting data where appropriate, and regularly reviewing our procedures.

While we take reasonable steps to protect your information, no system can be completely secure. You are also responsible for taking appropriate steps to protect your own information, such as not sharing sensitive details unnecessarily in communications.

Your Data Protection Rights

Under data protection law, you have certain rights regarding your personal data. Subject to legal conditions and exemptions, these may include:

The right of access, meaning you can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification, meaning you can ask us to correct inaccurate or incomplete personal data.

The right to erasure, meaning you can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to retain it.

The right to restrict processing, meaning you can ask us to limit how we use your data in certain situations, for example while a dispute or accuracy check is being resolved.

The right to object, meaning you can object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing.

The right to data portability, meaning you can request that certain data be provided to you or to another controller in a structured, commonly used, machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Where we rely on consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, you can contact us using the contact details provided by Bermondsey Man and Van in your booking documentation or on our customer communications. We may need to verify your identity before fulfilling your request.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or legal requirements. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Policy periodically so that you remain informed about how we process your personal data.

Your continued use of Bermondsey Man and Van services in our area after any update indicates that you have read and understood the latest version of this Privacy Policy.