Terms and Conditions

Bermondsey Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Bermondsey Man and Van provides removal, man and van, and associated services within the United Kingdom. By making a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below.

1.1.1 We, us, our refers to Bermondsey Man and Van as the service provider.

1.1.2 You, your refers to the customer who books or uses our services.

1.1.3 Services means any removal, man and van, loading, unloading, transportation, packing, or related services provided by us.

1.1.4 Goods means the items, belongings, furniture, equipment, or other property that you ask us to move, transport, or handle.

1.1.5 Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and the details confirmed in your booking.

1.1.6 Service area means the geographic areas within the United Kingdom in which we agree to provide services, as communicated by us during enquiry and booking.

2. Booking Process

2.1 You may request a quote or make a booking by contacting us through our accepted communication channels. We will provide an estimate based on the information you supply about the addresses, access conditions, distances involved, and the nature and volume of goods.

2.2 Any quote or estimate we provide is based on the accuracy and completeness of the information you give us. If that information is incomplete or inaccurate, or if conditions on the day differ from what was described, we reserve the right to adjust our charges.

2.3 A booking is only confirmed when we have provided written confirmation of the date, time, type of service, and applicable charges, and you have accepted these Terms and Conditions. We may, at our discretion, require a deposit to secure the booking.

2.4 It is your responsibility to check that all booking details are correct, including addresses, dates, times, and any special requirements. You must notify us promptly of any errors or changes.

2.5 We reserve the right to decline or cancel any booking request at our reasonable discretion, including where the job is outside our service area or not suitable for our vehicles or operatives.

3. Services and Access

3.1 We will provide the services with reasonable care and skill and will use suitably equipped vehicles and operatives for the agreed tasks.

3.2 You are responsible for ensuring that there is adequate access to the collection and delivery addresses, including parking availability for our vehicle. You must arrange any necessary parking permits, visitor passes, or suspensions in advance of the service date.

3.3 If we are unable to park legally and safely within a reasonable distance of the property, we may either cancel the job and charge a call-out fee, or proceed with additional manual handling time, which may result in extra charges.

3.4 You must ensure that all goods are packed and prepared for transport in a manner that is suitable and safe, unless we have explicitly agreed to provide packing services. Fragile or high-value items should be appropriately packed and clearly marked.

3.5 We are not responsible for dismantling or reassembling furniture, disconnecting or reconnecting appliances, or removing fixtures unless such work has been expressly agreed in writing as part of the booking. These tasks may incur additional charges.

4. Your Responsibilities

4.1 You must provide us with clear, accurate instructions and full information about the addresses, access conditions, and the nature of the goods to be moved, including any particularly heavy, fragile, or valuable items.

4.2 You must be present, or arrange for a responsible person to be present, at the collection and delivery addresses for the duration of the service to provide instructions and sign any relevant documentation.

4.3 You are responsible for securing and protecting your property, including driveways, floors, and walls, where you consider this necessary. We will take reasonable care but are not responsible for normal wear, minor scuffs, or superficial marks consistent with careful removal operations.

4.4 You must ensure that all goods are ready to be moved at the agreed start time. Delays caused by inadequate preparation may result in waiting time charges.

5. Items We Do Not Move

5.1 We do not transport the following items, and you must not include them in the goods without our explicit written consent.

5.1.1 Hazardous, illegal, or prohibited items, including explosives, flammable materials, gas cylinders, firearms, ammunition, or chemicals.

5.1.2 Perishable goods requiring temperature-controlled storage.

5.1.3 Live animals or plants requiring special handling.

5.1.4 Cash, securities, jewellery, precious metals, or other valuables of a similar nature.

5.2 If any such items are included without our knowledge or consent, they are moved entirely at your risk and we accept no liability for any loss, damage, or consequence arising from them. We may remove, dispose of, or hand such items to the relevant authorities if required by law.

6. Charges and Payments

6.1 Our charges may be based on hourly rates, fixed price quotes, or a combination of both, as specified in your booking confirmation.

6.2 Unless otherwise agreed in writing, payment is due in full on completion of the service on the same day. We reserve the right to require payment of a deposit or full payment in advance for certain bookings.

6.3 We accept the forms of payment that we have notified to you in advance of the service. You are responsible for ensuring that you have a valid method of payment available on the day.

6.4 If additional work is requested or becomes necessary on the day, including extra loading or unloading, waiting time, additional stops, or extended travel, this may incur extra charges at our then current rates.

6.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate, and we may withhold further services or, where legally permissible, exercise a lien over the goods until payment is received in full.

7. Cancellations and Changes

7.1 You may cancel or reschedule your booking by giving us notice through our accepted communication channels.

7.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refundable at our discretion, subject to reasonable administrative deductions.

7.3 If you cancel within 48 hours of the agreed start time, we may retain all or part of any deposit paid and may charge a cancellation fee to cover allocated labour, vehicle time, and administration costs.

7.4 If you fail to be present at the agreed time and place, or if the service cannot be carried out due to your failure to provide adequate access or information, this may be treated as a late cancellation and charged accordingly.

7.5 We may cancel or postpone the service if we are affected by events beyond our reasonable control, including severe weather, vehicle breakdown, accidents, road closures, strikes, or illness. In such cases, we will notify you as soon as reasonably possible and either rearrange the service or, where appropriate, refund any pre-payment. We are not liable for any consequential losses arising from such postponement or cancellation.

8. Liability and Limitations

8.1 We will exercise reasonable care and skill in handling and transporting your goods. Our liability for loss of or damage to goods while in our care is subject to the limitations set out in this section.

8.2 We are not liable for any loss or damage arising from your failure to adequately pack or protect items, normal wear and tear, atmospheric or climatic conditions, inherent defects in the goods, or pre-existing damage.

8.3 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity, even if such loss was reasonably foreseeable.

8.4 Our total liability in respect of any claim for loss of or damage to goods, or any other loss arising out of the services, shall not exceed a reasonable value proportionate to the service fee paid for the specific job, unless a higher level of cover has been expressly agreed in writing before the service date.

8.5 You must inspect the goods and premises as soon as reasonably possible after completion of the service. Any visible loss or damage must be notified to us in writing within 48 hours of completion. For other claims, you must notify us in writing within 7 days. Failure to notify us within these timeframes may prejudice our ability to investigate the claim and may limit or extinguish our liability.

8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

9. Insurance

9.1 We maintain insurance cover appropriate to our business as a removal and man and van service provider, in line with industry practice.

9.2 Our charges do not include separate insurance for your goods beyond the cover provided under our standard policy, unless you expressly request additional cover in advance and we confirm this in writing.

9.3 You are advised to arrange your own insurance for goods in transit and for any high-value items, as our liability may be limited as set out in these Terms and Conditions.

10. Waste Regulations and Disposal

10.1 We operate in accordance with applicable UK waste regulations and duty of care requirements relating to the handling, transport, and disposal of waste.

10.2 We are not a general waste removal contractor. We only remove items and materials that fall within the scope of our services and current licensing or registration, as communicated to you at the time of booking.

10.3 You must not present for removal any controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, clinical waste, or electrical items requiring specialist disposal, unless we have expressly agreed to handle such items in compliance with relevant regulations.

10.4 Where we agree to remove unwanted items or rubbish as part of a job, these will be disposed of only at authorised sites in line with legal requirements. Additional charges may apply for disposal, particularly where items incur gate fees or special handling costs.

10.5 If you provide us with waste or items that are misdescribed or prohibited, you will be responsible for any costs, penalties, or liabilities we incur as a result, including the cost of safe disposal or return.

11. Delays and Waiting Time

11.1 We will use reasonable efforts to arrive at the agreed time, but all arrival and completion times are estimates. We are not liable for delays caused by traffic, road conditions, access issues, or other circumstances beyond our reasonable control.

11.2 Where delays occur on the day due to factors within your control, including waiting for keys, lack of access, or incomplete packing, we may charge waiting time at our prevailing rates.

12. Complaints

12.1 If you have any concerns or complaints about our services, you should notify us as soon as possible so that we have an opportunity to put things right.

12.2 We will investigate any complaint in good faith and aim to respond within a reasonable time. Cooperation from you, including the provision of relevant information and evidence, may be required.

13. Privacy and Data

13.1 We will collect and use your personal data only for the purposes of providing our services, managing bookings and payments, and meeting our legal obligations.

13.2 We will take reasonable steps to keep your information secure and will not sell your data to third parties. We may share necessary information with service partners, insurers, or authorities where required to deliver the services or comply with legal obligations.

14. Variations to Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

14.2 Any variation to these Terms and Conditions will only be valid if confirmed in writing by us.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. Severability

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted and shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

17.1 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between you and us and supersede any prior understandings or arrangements relating to the services.

17.2 You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions or confirmed in writing as part of the booking.