Bermondsey Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Bermondsey Man And Van provides man and van services, including removals, transport, collections and related assistance. By making a booking, the customer agrees to these terms in full. They are designed to create clarity about how a booking is made, how payment works, what is included in the service, and where liability begins and ends. These terms apply to all domestic and commercial jobs arranged with Bermondsey Man And Van, unless a separate written agreement states otherwise.
In these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refer to the person making the booking or receiving the service. The phrase man with a van service may be used interchangeably with man and van hire, van and driver service, or similar wording, but the scope of the agreement remains the same. Any special requirements must be agreed in advance and confirmed by us in writing, email, message, or other recorded form where possible.
These terms are intended for general UK service use and should be read alongside any quote, booking confirmation, or specific instructions agreed before the job takes place. If there is any conflict between these terms and a written quotation or job note, the written quotation or job note will normally take priority in relation to that specific booking. Nothing in these terms affects your statutory rights as a consumer under UK law.
Bookings for our man and van removal service are accepted subject to availability and confirmation. A booking is usually made after you provide accurate details about the items, collection address, delivery address, access conditions, preferred date, and any additional requirements such as stairs, parking restrictions, or assembly/disassembly. We may rely on the information you provide when setting the price and allocating the appropriate vehicle, staff, and time slot. If the information later proves to be incomplete or inaccurate, we reserve the right to revise the quote or refuse the job if the service can no longer be delivered safely or within the agreed parameters.
A booking becomes confirmed only when we have acknowledged it and, where applicable, received any required deposit or prepayment. We may ask for identification, proof of address, or evidence of authority to move goods if the circumstances of the job require it. Bermondsey Man And Van may decline any booking at its discretion where the service requested falls outside our operational capacity, breaches the law, or presents unacceptable risk. Once booked, you should ensure that someone authorised to approve the move is available at both collection and delivery points if needed.
Customers must ensure that all goods are ready for collection at the agreed time and that access is suitable for loading and unloading. The service is based on the information provided at the time of booking, so any significant change in volume, weight, number of floors, access difficulty, waiting time, or route may affect the final charge and completion time. Our van hire with driver and removals service is not a storage arrangement unless expressly agreed in writing. We do not guarantee exact arrival times where traffic, weather, or other circumstances outside our control affect punctuality, though we aim to keep any delay reasonable and communicate material changes when possible.
All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on fixed rates, hourly rates, minimum charges, or a combination of these depending on the nature of the job. Unless otherwise agreed, any quote is based on the details supplied by the customer and assumes standard conditions of access and loading. Additional charges may apply for waiting time, extra handling, congestion, parking costs, ULEZ or other legally required road charges, tolls, ferries, difficult access, additional stops, or a material increase in the size or complexity of the work. If the job takes longer than planned because of customer-related delays or inaccurate information, the extra time may be charged at our prevailing rate.
Payment must be made in the manner specified at the time of booking or upon completion of the service, depending on the arrangement agreed. We may require a deposit or full advance payment for certain bookings, especially where the job involves a long distance, unusual logistics, third-party costs, or high-value scheduling. Accepted payment methods may vary and may include bank transfer, card payment, or cash where permitted. If payment is due on completion, the customer must make payment immediately unless we have agreed otherwise in writing. We reserve the right to withhold completion documents, receipts, or continued assistance until outstanding sums are paid in full.
Late payment may result in additional administrative charges, reasonable recovery costs, and, where applicable, interest to the extent permitted by law. If a payment is reversed, declined, or disputed without proper cause, the customer remains responsible for the sum due and any associated bank or administrative fees. For business customers, credit terms are only available if expressly agreed in writing. Where a booking has been made through a third party, the person who made the booking remains jointly and severally liable unless we agree otherwise in writing.
Cancellations and rescheduling must be requested as soon as possible. Because we allocate drivers, vehicles, and time slots in advance, late cancellations can create a loss that may need to be reflected in our charges. Unless a different arrangement is stated in the booking confirmation, cancellations made with sufficient notice may receive a refund of any deposit less any reasonable costs already incurred. Cancellations made very close to the scheduled time, or after work has begun, may be charged in full or partly, depending on the extent of preparation, travel, or labour already provided. If we arrive and cannot complete the work because access is denied, goods are not ready, or the customer is absent without agreement, this may be treated as a late cancellation or failed job.
We may reschedule a booking where necessary because of vehicle unavailability, mechanical failure, extreme weather, road closures, staff illness, or other events beyond our reasonable control. In such cases, we will aim to offer an alternative time or date. If we have to cancel a booking entirely, any sums paid for the cancelled service will normally be refunded, subject to any lawful deduction for work already performed at the customer’s request. We are not responsible for losses caused by delays or cancellations arising from events outside our reasonable control, provided we take reasonable steps to minimise disruption.
Customers should check all booking details carefully before confirming. If you need to change the date, time, vehicle size, collection point, delivery point, or the nature of the items to be moved, please notify us promptly. Changes are subject to availability and may affect the price. Repeated changes, incomplete information, or failure to cooperate with reasonable scheduling may lead us to cancel the booking. Our man and van company aims to act fairly and flexibly, but operational commitments must be respected to keep the service efficient and reliable.
Our liability is limited to the reasonable care and skill we exercise when carrying out the service. We will take reasonable precautions to protect your goods while they are being handled by our team. However, unless expressly agreed in writing, you are responsible for ensuring that items are suitably packed, protected, labelled, and fit for transport. We are not liable for damage caused by inadequate packing, pre-existing faults, items that are loose, unstable, or improperly secured, or goods that are inherently fragile unless we have specifically agreed to pack or handle them under special instructions.
We are not liable for indirect or consequential losses, including loss of earnings, loss of profit, missed appointments, emotional distress, or business interruption, unless such liability cannot be excluded under law. Our total liability for a claim arising from any single booking shall not exceed the total amount paid or payable for that booking, except where liability cannot legally be limited. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be excluded by law.
If you believe any item has been damaged, lost, or mishandled, you must notify us as soon as reasonably possible and provide enough information for us to investigate. Where appropriate, we may request photographs, proof of value, a description of the item, packaging details, and any relevant timeline. Claims should be made promptly because delayed notification can make it harder to assess responsibility. If we accept liability, we may repair, replace, compensate, or otherwise resolve the matter at our discretion, subject to the legal rights that apply to the customer and the practical availability of a fair remedy.
All waste removal, disposal, and clearance work carried out by Bermondsey Man And Van must comply with applicable UK waste laws and regulations. We operate on the basis that waste will be handled responsibly and only transferred to authorised facilities or legitimate recycling points where appropriate. Customers must not ask us to remove prohibited, hazardous, illegal, or unsafe materials unless we have clearly agreed in writing and are legally permitted to handle them. Examples may include asbestos, clinical waste, chemicals, pressurised containers, fuel, solvents, or any material requiring specialist licensing or treatment.
The customer remains responsible for identifying waste correctly and for telling us if items contain hazardous components or mixed waste. If waste is incorrectly described, concealed, or presented in a way that breaches legal requirements, we may refuse collection, suspend the job, or charge for additional compliance steps. We may ask questions to establish the type and origin of the waste, and we reserve the right to decline any item that could place us in breach of environmental legislation, licensing rules, or duty of care obligations. The customer acknowledges that unlawful dumping, fly-tipping, and improper transfer of waste are serious offences and must never be requested or facilitated.
Where we collect waste on a customer’s behalf, the customer authorises us to transport and dispose of it in a lawful manner consistent with our operational arrangements. We may issue a waste transfer note or similar record where required, and the customer agrees to provide any information needed to complete that record accurately. Items left for collection must be clearly separated from goods being retained where possible, and the customer must ensure that nothing important is accidentally included in the load. If we discover restricted waste during collection, we may charge additional fees for safe handling or refuse the material altogether.
Customers must ensure that they have the right to instruct the removal or transport of the goods or waste concerned. By booking the service, you confirm that the items are lawfully owned by you or that you have the necessary authority from the owner or another entitled person. You also confirm that the goods are not stolen, counterfeit, or subject to any legal restriction that would prevent transport. If a third party claims ownership or the right to restrict movement, we may pause the service until the matter is resolved to our satisfaction.
We may, at our discretion, refuse to move items that appear dangerous, unsanitary, over-weight, improperly packaged, or likely to cause damage to property or vehicle. We may also refuse items that require specialist handling, lifting equipment, or additional personnel not already included in the booking. If you request assembly, disassembly, or placement of furniture, you accept that minor marks, wall contact, or scuffs may occur during normal careful handling, especially in narrow access routes or tight spaces, unless caused by negligence. Any such work is performed at the customer’s risk unless separately agreed with enhanced protection measures.
These terms are governed by the laws of England and Wales, and any dispute or claim arising from or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect. Our failure to enforce any provision at any time does not waive our right to enforce it later. The contract between the parties is intended to be interpreted in a fair and practical manner consistent with UK law and the nature of a man and van removal service.
Nothing in these service terms limits your statutory rights as a consumer, including rights relating to services being carried out with reasonable care and skill, being provided within a reasonable time, and matching any description given at the point of sale. If you have any issue with these terms or a booking, the parties should first seek to resolve the matter amicably and reasonably. By proceeding with a booking for Bermondsey Man And Van, you confirm that you have read, understood, and agreed to these terms and conditions in full.